Global Professional Services

CoolIT is invested in every aspect of the end to end liquid cooling solution process from the design of our products, to manufacturing, to deploying our equipment worldwide. With 20 years of liquid cooling experience, CoolIT uses this expertise to ensure every customer deployment is successful and installed/maintained to the highest of quality standards required for liquid cooling.

Professional Services is an experienced, dedicated team of Project Engineers, Service Technicians and Authorized Service Providers (ASP) who are there every step of the way to build and maintain your direct liquid cooling system by incorporating the following processes:

Design

We begin by collaborating closely with your team to understand the full scope of your data center requirements. Our engineers conduct site surveys, develop schematics, and design custom Secondary Fluid Networks (SFNs) tailored to your infrastructure. Every solution is built for performance, scalability, and long-term reliability.

Deploy

Our deployment process includes scheduling, logistics coordination, and ASP engagement. Installation and commissioning are executed with precision—whether by CoolIT’s own technicians or certified ASPs—using rigorous quality control checklists and validation protocols. This ensures your cooling system is delivered on time, on budget, and ready for handover.

Maintain

Post-deployment, we offer flexible maintenance packages and Service Level Agreements (SLAs) that include scheduled servicing, spare parts, and remote support. ASPs continue to operate as an extension of CoolIT, maintaining systems to our exacting standards while our internal team provides oversight and escalation support.

CoolIT’s Professional Services team leads the deployment and maintenance of our liquid cooling solutions, supported by a global network of professionally trained Authorized Service Providers (ASPs). While ASPs extend our reach and responsiveness across more than 80 countries, the core work—installation, commissioning, and ongoing service—is directed and executed by CoolIT’s own engineers and technicians. ASPs operate under CoolIT’s standard operating procedures and are engaged as needed to complement our internal teams, ensuring consistent quality and performance worldwide.

Installation and commissioning can vary in length based on what equipment is deployed, which must also take into consideration the timeline for CoolIT’s partner provided integration services. For a single in-rack Cooling Distribution Unit (CDU) deployment (CHx2000/CHx200/CHx80) it may take 1-3 days for installation and commissioning. For larger projects which are deploying our in-row CHx2000’s, generally incorporating dozens of racks with a Secondary Fluid Network (SFN), could take anywhere from a few weeks to a number of months. Every deployment is unique and CoolIT puts careful consideration into the engineering design and build according to customer requirements.

CoolIT provides a Service Level Agreement (SLA) with every deployment that outlines the service provided from CoolIT, or CoolIT’s ASPs to our customers. Planned Preventative Maintenance (PPM) visits are typically scheduled every 6 months and include coolant sampling and coolant analysis to ensure the integrity of the fluid can continue to drive top performance cooling in your liquid cooled system. Software/firmware are checked on the CDUs and updated if required, and visual inspections for material wear is also completed for individual components within the system.

CoolIT’s Service Level Agreements range from 2-5 years in 1 year increments. The length of the SLA supports the length of the warranty or extended warranty of the system. SLAs can also be purchased beyond the maximum length of the extended warranty of the system to provide preventative maintenance measures which will reduce the chances of reactive maintenance events occurring.

CoolIT uses a Propylene Glycol 25% computer coolant mixture, consisting of additional inhibitors to reduce corrosion and microbial growth. The glycol in the mixture lowers the freezing point of the coolant to ensure safe transport worldwide without issue. All of CoolIT’s products have been tested with this coolant to ensure material compatibility and lasting cooling performance.