POSITION: Manager, Service Partners

JOB TYPE: Fulltime, Permanent
LOCATION: Calgary, AB (candidates located in other areas will be considered)
REPORTS TO: Director of Sales and Business Development
EDUCATION: Technical Degree

Company Overview

Founded in Calgary, Alberta in 2001, CoolIT Systems Inc. is the world leader in liquid cooling technology. Today, CoolIT’s technology is disrupting the inefficient, expensive, and outdated paradigm of using air to keep electronics cool. We work with the biggest names in the technology industry to enable high-performance data centers and desktop computers that are used for everything from solving science’s most complex problems to delivering the latest high-end entertainment experiences. As the global leader in scalable liquid cooling technology for desktop computers and data centers, CoolIT expects to continue our strong growth trend in 2022. With a record-breaking open order book and an average YoY revenue growth rate of 60% since 2016, there’s never been a more exciting time to join our team. We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values. We are a company that is full of vibrant, innovative people who love what we do.

Vivid Vision

At CoolIT, our Vivid Vision is perhaps the most important document we possess, and we reference it daily. The Vivid Vision brings us together and aligns our efforts, intentions, and definition of success. As we grow, the need to have a unified cause and direction is more vital than ever, and the Vivid Vision is exactly that. This is where we are going and this is how we will know when we get there.

Our Vivid Vision is based on three pillars:

Dream: An innovation beacon, authority and educator to industry
People: Bright passionate team members pursuing dreams, thinking different and finding a better way
Culture: Delivering on what we promise, on-time, every time

The Opportunity

An exciting and challenging position exists as the Manager, Service Partners within CoolIT’s Professional Services team. As a member of the team, you will be a key contributor to CoolIT’s excellence in the global deployment and maintenance of our industry leading products and services in data center applications.

As the Manager, Service Partners, your key responsibilities will include:
1. Manage and grow our network of service providers as an extension of our company and your team
2. Ensure consistent adherence to our service requirements which set CoolIT apart as the true industry leader in data center liquid cooling

Duties and Responsibilities

• Establish Master Services Agreements that allow us to call on local partners to install, commission and maintain our products globally;
• Continuously improve and expand our service process documentation used by Authorized Service Providers;
• Keep our Authorized Service Providers accountable to our processes, project scope, schedule and cost;
• Responsible for the training, qualification and renewal of certifications for our Authorized Service Providers, always ensuring only the most capable technicians work with our products;
• Provide plumbing & HVAC consultation to other team members internally in the company to help support CoolIT’s needs (Lab Technicians, Engineers, Product Manager, Sales Representatives, Production). Become a knowledge expert for any field related questions;
• Adhere to Professional Services processes to respond to, mitigate, and resolve any troubleshooting and repairs on-site while leveraging CoolIT’s Authorized Service Providers;
• Comply with all internal and external requirements including, but not limited to, environmental, health and safety; and
• Dispatch and coordinate on-site service visits, with end-users and Authorized Service Providers.

Required Skills and Qualifications

• Skilled trade, technical diploma and/or Bachelor’s degree in Must have a refined balance of office professionalism and hands-on technical abilities;
• Strong project management skills, formal project management training considered an asset;
• 5+ years experience in field services;
• 3+ years experience managing trades contractors;
• Demonstrated knowledge of plumbing, HVAC and PLCs. Should specialize in hydronic heating and cooling loops and equipment (radiant tube/fin, one pipe, two pipe direct return, reverse return, conduction);
• Mission critical experience is Awareness of data center cooling strategies considered a strong asset;
• Experience in deploying products in partnership with customers, end-users and other stakeholders seen as an asset;
• Team player with strong interpersonal skills, above average communication skills, and a high level of customer service;
• Acts with a sense of urgency, illustrates ambition and drives for completion of tasks/projects;
• Solid organizational skills including time management, attention to detail, and multitasking;
• Motivated, creative, collaborative, and results oriented; and
• Overflowing with exuberance, energy, and enthusiasm.

Application Requirements

• Cover Letter
• Resume

Applications submitted without requested documents will not be considered. We thank every candidate in advance, however, only those selected for an interview will be contacted.